1)    Why is it important for clients to offer feedback on the service they are provided

Discussion Q&A

 

 

 

 

1)    Why is it important for clients to offer feedback on the service they are provided?

 

 

2)     Under what circumstances does a helping professional refer a client?

 

 

3)    Describe how the roles of broker and mobilizer apply to the monitoring of services.

 

 

4)  How does a case manager know when the services given to the client are working? Provide examples.

 

 

5)    What are the reasons for evaluating direct services provided?

 

 

 

6)    What elements should a case manager focus on when monitoring and evaluating direct services? Why are they important?

 

 

7)    How do case managers and clients know when a goal or outcome has been achieved?

 

 

 

8)    What is the role of the helper during the termination of services?

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