Case Study Comfort Zone
APA format. No more than 600 words. I have attached a rubric. Please follow those guidelines. Answer the three discussion questions at the end.
Comfort Zone is a 60-bed, for-profit intermediate care facility in northern California. The rehabilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6 months. She holds monthly staff meetings, as well as additional individual meetings with staff to address specific patient-related issues. On most days, she eats lunch in a quiet corner of the cafeteria so that she can catch up on her paperwork at the same time.Catherine Williams, one of her staff members who has been working at the facility for more than 25 years, spotted her in the cafeteria one day and sat down uninvited. Catherine has never attended any of the monthly meetings and always has an excuse for not attending. Catherine said, “I’ve been waiting to tell you this ever since you began working here, but I wanted you to get adjusted first. Now we can finally talk. I have been here for a long time and have seen all kinds of comings and goings.”Catherine proceeded to tell Jamie about her staff who were constantly tardy or absent. She also told Jamie about the things the staff had been doing behind her back, such as using the Inter-net for personal matters, going shopping during lunch hour and coming back late, and going home early without permission. Catherine concluded with, “At your monthly meetings, the staff show up to tell you that everything’s just fine, when I know differently. I’m too busy working to attend these meetings. If you want my opinion, I would fire them all since they are incompetent.”
1.How should Jamie deal with the information that Catherine provided?
2.What do you think of Jamie’s methods of communicating with her staff?
3.Do you think that she should use a different form of communication with Catherine?