Which of the following is not a way to reduce social loafing?

Which of the following is not a way to reduce social loafing?

Increase group size

Assure equity of effort among group members

Hold individuals accountable

Use hybrid rewards

Hold both individuals and the group accountable

Which of the following statements about norms is not true?

Norms are shared phenomena and may apply to the group, team, or organizational level

Norms are typically written down and discussed openly by groups

Norms clarify behavioral expectations

Norms help group members avoid being embarrassed

Norms clarify central values and unique identity of a group

A norm is a written rule a group agrees upon that guides behavior.

True

False

Which of the following is an organizational function of a group?

Fulfill the need for affiliation

Reduce anxieties

Build self-esteem

Coordinate interdepartmental efforts

Provide an opportunity to test perceptions of social reality

In a true team, leadership must be shared.

True

False

Office locations, furnishings, and seating locations are forms of nonverbal communication.

True

False

As HR Director at a large manufacturing firm, it is Henry’s responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry’s employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

Video-conference

Telephone conversation

Face-to-face conversation

E-mail

Interactive medium

“Your assignments are always late” is an example of good feedback.

True

False

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

10%

20%

30%

50%

65% to 95%

Associations between facial expressions and emotions vary across cultures.

True

False

Of the following, the least rich form of communication is:

Newsletter

E-mail

Phone calling

Videoconferencing

Handwritten note

Choosing an appropriate medium for communication depends only on the message’s intended purpose and the type of audience.

True

False

Which of the following is not one of the suggestions coming out of the TED protocol?

You should never read your presentation

The most important element of stage presence is eye contact

Use the latest technology available to appear to be up to date

Prepare far enough in advance

Conduct a practice session

Which of the following is a tip for more effective PowerPoint presentations?

Include questions on slides

Utilize lots of images

Make sure you have plenty of special effects

Use multiple font styles, sizes, and colors

Put everything you have to say on a slide

Negative nonverbal communication skills include all but one of the following. Which one?

Avoiding eye contact

Leaning forward

Speaking too fast

Speaking too slowly

Closing your eyes

As a manager of two employees who are having a personality conflict, one step you should take is to document the conflict.

True

False

If you believe you may be wrong, the ________ conflict handling style is appropriate.

Integrating

Obliging

Avoiding

Dominating

Compromising

Organizations can suffer from having too little conflict, as well as too much.

True

False

The two basic types of negotiation are:

Integrating and avoiding

Dominating and obliging

Distributive and integrative

Interpersonal and intrapersonal

Organizational and individual

All conflict ultimately threatens management’s authority and thus has to be avoided or quickly resolved.

True

False

Groupthink occurs when a desire to get along with other group members pushes aside critical thinking.

True

False

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

Distributive

Alternative

Dialectic

Integrative

Arbitrary

Conflict is considered to be dysfunctional when:

It involves alternative dispute resolution

It hinders organizational performance

It involves the compromising or integrating conflict handling styles

It involves a devil’s advocate

It involves groupthink

Diversity in work groups can create conflict, so managers should try to minimize diversity when assigning people to teams.

True

False

A very high level of cohesiveness in a group:

Is always a good thing for the organization

Can reduce “groupthink”

Is likely to reduce critical thinking

Increases cooperation of the group with other groups

Heightens the accuracy of group members’ perceptions of reality

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